Since the beginning of the COVID-19 Pandemic, PEPCO has been committed to engaging customers and has expressed their commitment to continue doing so. Since March, Pepco has taken several actions to support customers during the pandemic including:

• Ceased all disconnections for nonpayment.
• Re-connected over 200 customers who were disconnected prior to March 13, 2020
• Established payment arrangements with no down payment and a lower payment requirement
• Extended payment periods for balances for a minimum of 12 months for residential customers or 24 months for customers receiving energy assistance from the state’s Office of Home Energy Programs (OHEP)
• Conducted extensive proactive outreach to customers with outstanding balances and have been able to connect many customers to hundreds of grants to assist with paying their bills
• Provided more than $2 million in support to the region, including directly to the United Way of the National Capital Area, to a relief fund established by the Restaurant Association of Metropolitan Washington, as well as support of local small businesses relief funds and community colleges.

The Maryland Public Service Commission’s ruled to end the moratorium on residential service disconnections in October, with actual disconnections not beginning until November 15, at the earliest. As a strategic partner with the Collective Empowerment Group, PEPCO is keeping lines of communication open and seeks to assist you avoiding service disconnection.

The most important step that residential customers who are not current on their Pepco bill can take is to contact the company at 202-833-7500 and visit pepco.com/help as soon as possible.  Pepco can help you bring your account current with a Deferred Payment Arrangement Plan. This plan allows you to pay off your balance over time through installments with no required down payment.
Learn More About Payment Arrangements

Also, PEPCO has a variety of programs that can help you if you are struggling to pay your bill. They also offer a variety of ways to pay your bill online, by phone, by mail and more.
Learn More About Assistance Programs

Finally, Pepco customers can apply for energy assistance through the Maryland Department of Human Services, by contacting their Local Energy Assistance Office, or by calling the Office of Home Energy Programs at 1-800-332-6347.

Please don’t wait until you are in crisis to contact the Utility Company. There are countless programs that could assist you in this difficult season, but you must be proactive!